Shipping + Returns
 

DELIVERY

Delivery will be first class with UK Royal Mail.

Royal Mail postage within the UK will cost £2.50 - £5.00 depending on weight. Please note, these costs only apply to mainland UK & could be subject to change. We will do everything we can to keep postage costs at a minimum.  

We aim to process orders within a 1-2 days of your order but in busy times it could take up to one working week.

Purchases made on weekends or bank holidays will be processed the following day.

In the event that  you have confirmation of your purchase but we do not have your chosen product in stock we will be able to offer you a full refund.

 

INTERNATIONAL DELIVERY

We offer full international shipping, sent by standard post, to keep costs to a minimum.  Please get in touch if you would like to arrange special international delivery. 

 

RETURNS & EXCHANGES 

We really hope you are happy with PICO’s pants but in the case of there being a fault please do let us know.

For hygiene reasons I am afraid we cannot accept returns or exchanges except in cases of a faulty product.  

If you have any queries about sizing please do have a look at our size chart and ask us any questions quoting “QUERY”.

In the event of faulty product please try and contact us within 48h of receiving the product at info@project-pico.com with the subject ‘RETURN’. Please indicate your invoice number, a description of the faulty product & images attached. Please could you also indicate whether you are looking for a refund or an exchange and we will do everything we can to make it happen.

Please can you then return the faulty item in its original packaging and condition, having not worn or washed them. 

Once we have received the returned product and had a good look over it we will then be able to notify you via email whether the return request has been accepted or not.

 

COOKIE POLICY

Cookies

WHAT IS A COOKIE?

A cookie is a small data file stored by your web browser on your computer or your handheld device. Some cookies are essential for the website to work for example to remember what you have added to your basket while you browse the site. They are useful because they help us to provide you with relevant information, such as remembering what you have in your wish list or basket when you return to our site. They also allow us to recognise your computer (but not specifically who is using it) when you access our website and to improve the usability and performance of our website.

 

TURNING OFF AND DELETING COOKIES

When you access our website we will have placed some cookies on our computer, in order to be able to display the page to you. If you continue to use our site, additional cookies will be placed for the site functionality to work.

If you don’t want cookies placed on your computer, you can change your browser settings to either reject all cookies; to only allow “trusted sites” or only accept cookies from the site(s) you are currently on.

 

You can disable cookies on your computer by changing the preferences or options menus in your browser. Instructions for disallowing cookies can usually be found in the browser's 'Help' menu. However, some parts of our website will not operate correctly if you disable cookies.

For more detailed information about cookies visit www.allaboutcookies.org which provides guidance on how to control cookies. You will also find links to the cookie policies of our technology partners where, if possible, you can control cookies they place more easily.